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Free seminar schedule
Wednesday 4th May 2005
| TIME |
TOPIC / SPEAKER |
| 10:30 |
Networks speech recognition with CTI - the alternative way to speech-enable your call centre
Richard Pickering, NewVoice Media |
| 11:00 |
Convergence and its impact on the call center
Frank Tersigni, VP Channels, Business Development & Marketing, VoiceGenie |
| 11:30 |
Speech solutions - thinking inside the box
David Duffett, Head of Learning and Development, Aculab |
| 12:00 |
Developing efficient self-service applications whilst cutting costs and optimising customer relations
Alba Dobi, Sales Manager, Loquendo |
| 12:30 |
NSC's unique approach - speech recognition server on a board
Ido Yitzhaki, Director of Business Development, NSC |
| 13:00 |
The new voice of business
Harnish Patel, MD, Nuance |
| 13:30 |
Profitable speech solutions: ScanSoft's leading product portfolio
Greg Thomas, Sales Manager SpeechWorks Solutions from ScanSoft |
| 14:00 |
Guy Redmill, European Market Development Manager, Brooktrout Technology
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| 14:30 |
I want to talk to a human
John Nance, Strategic Sales, Syntellect |
| 15:00 |
Crossing the chasm to converged voice & data services
Lee Cottle, VP Marketing & Business Development, Vicorp |
Thursday 5th May 2005
| TIME |
TOPIC / SPEAKER |
| 10:30 |
OCMP - Opencall Media Platform covering; tdm, ip, mrcp (asr/tts), vxml, ccxml, video, messaging solution and call center integration
Dr. Scott McGlashan, Chief Technologist, OCBU Service Interaction, Hewlett-Packard |
| 11:00 |
Building the call centre of the future
Alan Taylor, Business Development Manager, Intervoice |
| 11:30 |
Diva Server – your essential voice application ingredient
John Stewart-Murray, Senior Technical Consultant, Eicon Networks |
| 12:00 |
John Wood, Sales & Marketing Director, C3 Computer Telephony |
| 12:30 |
Xtream customer service! Natural language interface that spans all channels
Iain McKay, Graham Technology |
| 13:00 |
VocaBase, a new generation IVR for speech-enabled access to information and CRM transactions
Alain Rondenbosch, CEO, DB Scape |
| 13:30 |
VXML, leveraging the standards
Erwin Manise, Group Sales Manager, Multimedia Applications, Nortel |
| 14:00 |
Integrated voice application management - architecture blueprint for successful implementations
Tiemo Winterkamp, VP Strategy & Research, Voice Objects |
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